How stable and democratically stable municipalities and districts will be in the future depends on how they deal with conflicts and crises.
The central social challenges of our time - such as transformation or integration - must be implemented locally. The problems and disputes that arise in this context are dealt with in the municipalities and districts with a great deal of commitment, but by different bodies and with different approaches.
With this certificate course, we would like to support specialists in further professionalizing their work and developing holistic structures and procedures for conflict resolution. You will learn the foundation courses and techniques of conflict analysis, discussion and conflict management, with the aim of developing your own conflict management system and designing the necessary roles and functions.

On successful completion of the course, you will be able to

• Assess conflicts and place them in a communal context.
• Conduct mediation and clarification discussions.
• Develop procedures and settings for local conflict management. This also includes dealing with intercultural conflicts.
• To develop expertise for the municipal decision-making bodies.
• As an event-specific member (EMS), to support the crisis team or staff for extraordinary events in major conflict situations and societal crisis events.

• You will gain knowledge and skills with regard to current scientific findings and methods of local conflict management and urban conflict transformation.
• By developing a tailor-made system for your own local structures, direct applicability is guaranteed.
• You will be prepared for future conflicts and crises.
• Intensive exchange on practical challenges in small groups.

Employees of local authorities and social organizations who deal with conflicts in the local area in their day-to-day work, e.g:

• Employees of municipal integration centers
• public order offices
• Integration officers
• Complaints offices
• Support Offices or project managers

The interactive seminar-style course offers the opportunity to respond to individual questions and problems posed by participants. A wide range of media are used to support learning success through keynote speeches, small group work, exercises with role plays, presentations of results and support via an online learning platform.

The curriculum and further information can be found in the flyer and in the download area.

The certificate course consists of five attendance blocks of 2 days each.

For dates, please contact weiterbildung@hsnr.de !

• Participation fee: € 3,400 | alumni (5% discount) € 3,230
• Participation requirements: University degree with at least one year of professional experience or other professionally qualifying degree with at least three years of professional experience. Activity in municipal administration.
• Scope (workload): 140 h, of which 80 h attendance, 20 h online appointments, 5 ECTS
• Degree: University certificate / certificate of attendance .
  Participants receive a certificate of attendance if at least 75% of the course is attended. A certificate from The Hochschule Niederrhein is awarded upon passing the examination.